Privacy Policy

with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act").

In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you.
Unless you have agreed to have your credit card information stored in our system, we don't store any credit card information obtained through our website. We pass it onto our bank or where applicable, our supplier for processing. However, we do hold the last 4 digits for verification of your card on delivery. In some instances we request a copy of your driver's licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.

SugarAndSas.com collects personal information directly from you when you submit it online at SugarAndSas.com or by telephone. There may also be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We use cookies to make it easier for you to navigate our site and where applicable, provide customer services to you (e.g. online live chats to assist with your purchase). If you reject cookies, you may still use our site, but your ability to use some features of our site will be limited.
Some of our business partners (e.g. tracking utility company) also use cookies and web beacons on our site. We have no access to or control over these tracking technologies.
SugarAndSas.com advertises with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: http://www.google.com/privacy_ads.html

If you provide a review or rating for a product available through SugarAndSas.com we reserve the right to publish part or all of your review or rating together with your first name and suburb.

This website contains links to other sites that are not owned or controlled by SugarAndSas.com and you access these sites at your own risk. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information. This privacy policy applies only to information collected by this website.

We may use your personal information to:

• provide you with our products and services;
• respond to questions or product requests (including via online live chats);
• forecast future needs of our products and services;
• keep a record of our dealings with each other and enable us to contact you when necessary; and
• develop a data profile to enable us to tailor our services to you.

In addition, in order to improve and better our offers and service we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you give us and our related companies permission to communicate to you via email, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you.

We never sell, rent, lease or disclose your personal information to other organisations, except as outlined in this privacy policy. We may disclose your personal information to organisations outside SugarAndSas.com and our related companies for purposes relating to the management of your account with us. Such organisations include: our banks or third party supplier for securing payment of the products or services we provided to you; service providers who manage or review the services provided to you; mailing systems which organise delivery of the products you have purchased; live help service providers, maintenance and repair services; delivery service providers; market research; and our professional advisers, accountants, lawyers, auditors and where applicable credit report agencies or debt collectors.
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:

• when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
• where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
• to appropriate persons, where your communication suggests possible harm to others.

SugarAndSas.com takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working at SugarAndSas.com all our employees sign a confidentiality agreement. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.

We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.
If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
We may refuse access to personal information where the information being sought is mixed with other information that would disclose personal information of another person, where the information relates to existing or anticipated legal proceedings, where providing access would be unlawful or where denying access is authorised by law.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes to this privacy policy will be published by posting an updated privacy policy on this website. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

We encourage and value your feedback. If you have any questions about our privacy policy, or have a problem or complaint, please let us know. Our contact details can be found here.